Ralene
January 24, 2025
Disappointing stay
My stay was disappointing and a let down. I arrived at 2pm (check -in as stated on the booking), my room was not ready until 2.45pm. My room was up a flight of stairs - with no handrail - wall on one side and glass panels on the other. My error was not requesting a ground floor unit as I currently require a walking stick for support.
It was 33 degrees outside, the aircon in my room was old and could not cool the room down. The labels on many of the light switches are peeling off or non existent. One of the bedside lights had no light bulb, the other bedside light came off the wall in my hand. The TV remote did not work (I'm sure it needs new batteries), so I could not turn it off at night. The Bathmats were worn through. The face cloths & shower mat were wet when I arrived. There were only 2 - 3pin plugs in the room - no 2 pin nor USB ports. The basin taps are connected incorrectly - red =cold, blue = hot. The restaurant closes at 4.30pm - no food available after then. Breakfast served from 7.30am. Grass cutting outside the room starts around 6.30am (no sleeping in).
Apparently the guest house is up for sale, therefore no maintenance being done.
I completed the maintenance request form in my room (no pen supplied), but not convinced it will be completed.